Milpa: traditional agricultural system made up of a polyculture.


Purchase conditions

All purchases made in They are subject to the general conditions of purchase set out in this document. The approved sales are distance sales regulated by Law 47/2002. A MILPA DO SALNÉS has its registered office at Rúa Vilariño 8, 36968 Simes, Meaño (Pontevedra).

On the Internet you can find us on our website, in which the products and services that we have available to our clients are exposed.

1.- Security

All data provided by users is encrypted under the SSL (Secure Socket Layers) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible for the User's computer and that of the Website.

2.- Price list

All the prices shown in the lists of our products are, unless otherwise indicated, without transport included. The final purchase summary shows the final price of the purchase, indicating the amount corresponding to the applicable taxes. For orders from outside the Peninsula it is recommended to request a quote, since prices may vary depending on quantities, transport and payment method.

3.- Payment systems

Below are the different payment methods supported by our virtual store.

  • Wire transfer: A transfer will be made to the account number indicated in the forms of payment, indicating the order code in the concept. Once done, the entity's receipt will be sent by e-mail The customer must bear in mind that transfers between different banks can take several days. A Milpa do Salnés He will not send the merchandise until the money is in his possession.
  • Paypal: It is the fast and secure way to pay on the Internet. The customer can easily pay for their purchases with their debit card, credit card or bank account through PayPal.
  • Credit or debit card: Payment will be made by credit or debit card through the bank branch. A Milpa do Salnés is not responsible for this type of operation, the person in charge would in any case be the bank that owns the payment gateway, who authorizes or not the operation. A Milpa do Salnés reserves the right not to send the merchandise if it has any indication of fraudulent operation or stolen card.

4.- Shipping Policy

In-stock product orders are dispatched the same day for payments made before 5:00 p.m. Otherwise, they are shipped the next business day. On Saturdays, Sundays and holidays there will be no delivery service and they are not counted as business days.

No order will be sent until verifying that payment has been made.

  • The indicated delivery times may vary. Its delay will not imply the cancellation of the order, nor will it make A Milpa do Salnés responsible for any compensation to the customer..
  • We work with the different shipping companies. Shipping costs are borne by the buyer.
  • The order will be delivered to the address designated at the time of purchase by the customer. The subsequent modification of the place of delivery requested by the client may generate additional expenses on the sale price.
  • If the recipient does not accept the delivery of the merchandise, the buyer will be responsible for paying the value of the shipment and the cost of the return.
  • A Milpa do Salnés It will only be responsible for the merchandise until it has been placed in the hands of the transport agency chosen by the client, or failing that, by us.

The customer is responsible for verifying the content and status of the merchandise at the time of delivery. Once the same has been accepted and by entering his signature on the copy of the transport company's guide, he expresses his agreement on what was received and waives subsequent claims on the suitability and identity of the merchandise requested and received. In the case of verifying the customer at the time of delivery errors in the merchandise received or that it is visually damaged, he must record these circumstances in the carrier's guide and inform these facts toA Milpa do Salnés within 24 hours, by email.

5.- Return policy

A Milpa do Salnés accepts the request for any return, within a period of 15 calendar days , after the customer receives the product. In particular cases, this period can be extended to a maximum of 30 days.

It's advisablecheck the status of the purchase at the moment of receipt to observe any deterioration supposedly caused by transport.

Any return must be delivered in perfect condition with the box or wrappers and original labeling, and properly protected. Obviously no signs of having been mounted and / or used. In the event that the products are damaged due to improper packaging, we will not accept returns.

If the reasons for the return are those named below, A Milpa do Salnés will proceed to withdraw the product assuming the costs of the return:

  • Sending a product other than the one requested by mistake.
  • Breakage or poor condition of the order or its content.
  • Delay in the established delivery period.

In the event that the return is for other reasons, the customer will be the one who assumes the costs of the return. Obviously, the returned product can be exchanged for another, always being the cost of the customer..

Will not be accepted , under no circumstances, the return of items that do not meet the above conditions.

The process to request a refund is the following:

  • Send an E-mail informing the delivery note number, delivery note date, reference/s of the product/s to be returned and the reason for the return.
  • In case of change, indicate the new product requested.

For A Milpa do Salnés process any return it is essential that you previously contact us. A Milpa do Salnés will not accept any return if you have not previously received notification.

Once we receive the merchandise in our warehouses and verify that all the above conditions are met, A Milpa do Salnés will accept the return of the product and will proceed to refund the amount according to the method of payment, and where appropriate, the shipment of the new product.

6.- Warranty

Clients ofA Milpa do Salnés they benefit from the specific guarantee for each product. Thus, if the product has a manufacturing defect or there is a justified reason, the customer may request the replacement of the material. In the event that the product is not in stock, the order will be pending shipment until it is replaced. However, the customer may also request a replacement for another item or a refund of the amount paid. Defects or damage due to improper use of the products are excluded from this guarantee, as well as losses in functionality due to the limitation of their design.

In matters not provided for in this clause, refer to Law 23/2003, of July 10, on guarantees in the Sale of Consumer Goods, or to the regulations in force at all times..

7.- Services post-sale

Our remote sales department has an after-sales service to solve any problemA Milpa do Salnés with our articles or shipments, through which we try to offer a fast and efficient service to our clients. To contact us or raise any doubt, question or claim, you can use any of the following means:

Telephone: (+34) 663 110 657

8.- Limitation of liability

It is the customer's responsibility to be technically and medically qualified to use the articles that are distributed on our website..

9.- Legislation and jurisprudence

These general conditions will be interpreted in accordance with the legislation in force in Spain on the matter, which will be applied subsidiarily in everything that has not been provided for in them. The contract will be presumed entered into at the business address of A Milpa do Salnés, place that will determine the competent jurisdiction in the possible conflicts that could arise in the future.

Our own and third party cookies are used on our website for analytical and marketing purposes. To continue browsing it is necessary to accept the cookie policy.
Configure Accept